Returns & Exchanges
At ReCellExchange, we offer a 30-day money-back guarantee on all certified pre-owned electronics to ensure you are fully satisfied with your purchase. If your device isn't performing as expected, we provide a streamlined return process with no restocking fees.
Initiate Your Request
Log into your account and navigate to the 'Order History' section to select the item you wish to return and receive a Return Merchandise Authorization (RMA) number.
Prepare the Device
Perform a factory reset to remove all personal data and disable any security locks, such as 'Find My iPhone' or Google accounts, before packaging.
Pack and Ship
Securely place the device in its original packaging or a padded box and attach the prepaid shipping label provided via email to your package.
Inspection and Refund
Once our technicians verify the device's condition and serial number, your refund will be processed to your original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing