Frequently Asked Questions
Everything you need to know about buying and selling pre-owned electronics.
What is the condition of the devices sold on ReCellExchange?
Every device undergoes a rigorous 40-point functional inspection. We categorize our electronics into three grades: Pristine (like new), Very Good (minimal scratches), and Good (visible signs of use), ensuring transparency in every purchase.
How long does shipping take and is it insured?
Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days, while express options are available. All shipments are fully insured and require a signature upon delivery for your peace of mind.
Do you offer a warranty on refurbished electronics?
Yes, every device purchased from ReCellExchange comes with a complimentary 12-month limited warranty that covers internal hardware defects and software malfunctions not caused by accidental damage.
What is your return policy?
We offer a 30-day risk-free return policy. If you are not satisfied with your device, you can return it for a full refund or exchange, provided the item is in its original condition with all security seals intact.
How do I sell my old device to ReCellExchange?
Simply use our 'Instant Quote' tool to select your model and condition. If you accept the offer, we provide a prepaid shipping label. Once we verify the device at our facility, payment is issued via PayPal or Direct Deposit within 48 hours.
Are the devices unlocked and cleared of previous data?
Absolutely. We perform a certified data wipe on every device to NIST standards. All phones sold are network unlocked, meaning they are ready to be activated with any compatible carrier globally.